Warranty & Care Guide
Thank you for choosing FurnitureLand. We want you to enjoy your new furniture for years to come. Please read this guide carefully to understand your warranty coverage and how to care for your products.
1. General Warranty Terms (Applies to All Products)
Warranty Period
If a defect occurs in any component of your product due to faulty materials or workmanship within the applicable warranty period, this warranty will apply, subject to the terms and conditions in this document.
Start Date
Each warranty period begins on the date the product was delivered to you, as evidenced by your invoice, sales docket, or delivery docket.
What Is Not Covered by This Warranty (All Products)
This warranty does not cover damage or defects caused by:
- Normal wear and tear (e.g., fading, softening of materials, or general aging).
- Stains, soiling, cuts, or scratches.
- Impact, accidents, or misuse.
- Negligent use or failure to follow care/operating instructions.
- Unauthorised repairs or modifications.
- Exceeding recommended weight limits.
- Vermin, insects, or household pets.
- Transportation damage after delivery.
- Use for non-domestic or commercial purposes.
- Products modified or used in a manner not intended by the manufacturer.
Transferability
This warranty is non-transferable. It applies only to the original purchaser.
Disclaimer
To the extent permitted by law, [Store Name] shall not be liable for any consequential or incidental damages, including loss, inconvenience, or damage to personal property, arising from the use of the product.
Your Consumer Rights
The benefits provided by this warranty are in addition to other rights and remedies available to you under New Zealand consumer law.
Extended Warranty Options
Extended warranties may be offered for an additional cost. Where applicable, details (including coverage and duration) must be clearly stated on your Sales Order at the time of purchase. Extended warranties do not replace your standard consumer rights.
Keep This Document
Please retain this warranty card together with your purchase documentation, as these may be required if you make a warranty claim.
2. Warranty for Furniture
Component Warranty Periods
| Component | Warranty Period |
|---|---|
| Frame | 5 Years |
| Foam and Seating | 1 Year |
| Recliner Mechanisms | 1 Year |
Furniture Care & Operation
A. Leather & Fabric Care
To avoid voiding your warranty, regular cleaning is required.
- Weekly: For heavy-use areas, clean weekly with a soft, damp cloth to remove body oils, grease, and dirt.
- Avoid: Do not use detergents or harsh cleaning products.
- Professional Care: It is recommended that leather be professionally cleaned and treated every 4–6 months to maintain softness and protection.
- Assistance: If unsure about cleaning methods, please contact your retailer.
B. Recliner Mechanism Operation
Incorrect use may result in damage and void the warranty.
- Opening: When using a trigger mechanism, release the trigger and continue to pull back gently until the recliner is fully open.
- Closing: When closing, do not use the trigger. Use body movement and leg pressure to guide the footrest back.
- Avoid: Excessive force, sudden movements, or sitting/climbing on the footrest while extended.
- Max Weight: The recommended maximum weight for recliner mechanisms is 120kg.
C. Safety Warnings for Furniture
- General: ALWAYS check underneath the furniture before closing any mechanism. Keep fingers, hands, feet, clothing, and hair away from moving parts.
- Supervision: Children should be supervised at all times. Do NOT allow them to operate, climb on, or play on recliners or sofa beds.
- Operation: Only the occupant should operate the mechanism. This furniture is not intended for use by persons with reduced physical, sensory, or mental capabilities without proper supervision.
- Closing: Leg rests fold down when closing and may cause injury if obstructed. Keep hands and feet clear.
- Final Position: Always leave furniture in the fully closed, upright position when not in use.